Instead of a cold form, a calm, step-by-step welcome: who is this for, what happens next, a quick 'before you start', then the form itself (still your Tay Fusion one, just prettier). It settles people before ever asking for personal details.
?Hover the ? on any row to see, in plain words, what that part of the page is for
OptionalBits we can switch on or off, page by page
01Get Help hero
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02Triage · who is this for?
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03What happens after you submit
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04Before you start
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05The Get Help form
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06Prefer to talk to someone?
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FFooter · JRF-style
Get Help wireframe · v1 · Housing Options Scotland
Design review
Jump between the wireframe templates here. The designed versions come in the next phase.