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Housing Options Scotland, home

Rather talk? 0131 510 1567

Get help with your housing

We are going to ask you to fill in a form. In your own words, tell us what the issue is with your housing situation. Do not worry about using the right jargon, and do not worry about the form timing out.

Placeholder intro — final wording to come from Housing Options Scotland.

It will take about 10 minutes to fill in the form

You can stop and ring us instead at any point.

Checklist before you begin

  • Your postcode, and where you would like to live
  • A sentence or two about what is going on at home
  • Anything that makes your home hard to live in
  • A phone number or email address we can reach you on

Placeholder checklist — final wording to come from Housing Options Scotland.

What happens after you fill in the form

  1. We email you to say it has arrived
  2. Anything urgent is picked out within 24 hours
  3. You are matched with a broker at the start of the month
  4. They get in touch for a proper conversation

How long the whole thing takes →

If you are facing homelessness, you will not wait six weeks

Every enquiry that mentions homelessness is looked at within 24 hours and acted on if it needs to be. Say so in the form, and we will pick it up.

The form

The Get Help form embeds here

Placeholder for the Tay Fusion form. It inherits this page's fonts and colours, so it reads as part of the page rather than a window into another site.

Ready when you are

The form opens in a new tab. It is still us — same colours, same questions, nothing to sign up for. Useful to have handy: your postcode, and a sentence or two about your situation. That really is all.

Open the form

Rather not use a form at all? Ring 0131 510 1567 and leave a message — we will ring you back.

How long it takes, and why

The whole thing can take up to six weeks. Here is where that time actually goes, so you are not left wondering.

  1. We read your form the same week

    You will get an email confirming it arrived.

  2. Anything urgent is pulled out within 24 hours

    Homelessness cases do not wait for the steps below.

  3. You are matched with a broker at the start of the month

    This is the part that takes the longest. We allocate enquiries once a month so that everyone gets a broker with time for them, rather than a quick reply and then silence.

  4. Your broker gets in touch to arrange a proper conversation

    They will listen, go through the options with you, and give you practical steps you can actually take.

Already sent a form in the last six weeks? Please do not send another one — it will not speed things up. Give us a ring or drop us an email instead.

0131 510 1567
[email protected]

Are you a professional referring someone you support? Use this same form and say who you are — referrals come through here too.